Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain items are not eligible for return. Perishable goods like food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary items, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of wear
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and still haven't received your refund, please contact us at {email address}.
Sale items
Only regular priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
RSHCNC Website Return and Refund Policy
1. Introduction
This policy explains the terms under which products purchased on the RSHCNC website can be returned or refunded. We strive to ensure that your visit to the website is pleasant and worthwhile.
2. Return period
Products can be returned within 30 days of receipt, provided they meet the criteria listed below.
3. Product Status
The product must be kept in its original condition and must be a complete and undamaged item. Products that are damaged or altered from their original condition will not be accepted for return.
4. Original Packaging
The product must be returned in its original packaging and with all parts and accessories it included at the time of purchase.
5. Proof of Purchase
The original invoice or proof of purchase must be attached as part of the return request.
6. No Return Policy
Certain products, such as software or personal items, cannot be returned in accordance with legal regulations.
7. Return Process
Upon receiving the product at our warehouse, an inspection will be conducted to confirm its return. If the product meets all requirements, a refund will be issued according to the original payment method.
8. Return time
The refund will be issued within 14 days of receiving the product back at our warehouse and confirming its condition.
9. Shipping Fees
Return shipping costs will be the customer's responsibility, unless the return is due to our error.
10. Return Methods
Products will be shipped back to the address provided at the time of ordering, using agreed-upon shipping services.
11. Refunds
The refund will be issued to the original payment method, after deducting shipping fees, if any.
12. Partial Refunds
In cases of partial order returns, the refund will only be issued for the returned products and not for the entire order.
13. Damaged goods
In case of receiving damaged goods, please notify us immediately and send them back for further inspection.
14. Ordering Errors
We are not responsible for errors caused by incorrect information provided by the customer during the order.
15. Returns due to change of mind
Returns due to change of mind will be accepted under the restrictions detailed above and will not include shipping fees.
16. No liability for damages due to use
We are not responsible for damages to the product caused by improper use or use that does not comply with the manufacturer's instructions.
17. Unsupported Products
Products not covered by the policy (such as software or digital products) will not be returned.
Technical malfunctions
We are not responsible for technical malfunctions beyond our control that may affect the return process.
19. Policy Validity
This policy is valid for all purchases made on the RSHCNC website and is subject to the general terms of use of the website.
20. Policy Changes
We reserve the right to change our returns and refunds policy at any time and without prior notice.
RSHCNC Website Accessibility Policy
1. Introduction
At RSHCNC, we are committed to equal opportunity and accessibility for all users, including people with disabilities. Our accessibility policy is designed to ensure that all visitors can fully and accessibly utilize our services.
2. Commitment to Accessibility
Our website complies with standard digital accessibility guidelines, ensuring comfortable and efficient use for users with various disabilities.
3. Accessibility features
We provide a variety of tools and features to improve accessibility, including options for text resizing and high contrast.
4. Waiver of the Right to Sue
When using the RSHCNC website, the user hereby waives irrevocably and absolutely any right to file a claim against the website or the company in connection with the accessibility and use of the website.
5. Improvements and Updates
We are committed to regularly improving and updating the accessibility features on the website to ensure that all users can enjoy the maximum user experience.
6. Feedback and Suggestions for Improvement
We welcome feedback and suggestions from users to improve the website's accessibility. You can send comments through the website or via email.
7. Investing in Accessibility
We are aware of the importance of investing in accessibility and are committed to allocating the necessary resources to maintain and improve website accessibility.
8. Legality Compliance
The website meets all local standard requirements for digital accessibility.
9. Limited Liability
Despite our best efforts, we clarify that there may be instances where certain parts of the site are not complete. We are not responsible for any malfunction or inaccessibility.
10. Contact for Accessibility Matters
For any problem or question, you can contact us through the website or via our customer service email.
Accessibility Statement
RSHCNC strives to ensure its digital services are accessible to people with disabilities. RSHCNC has invested significant resources to help ensure access for all users, including people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort, and independence.
Digital accessibility is not just a goal we aim to achieve, but an ongoing commitment that we uphold in every aspect of our digital service delivery. We recognize that this requires continuous monitoring, improvement, and adaptation. In the sections below, we elaborate on the various efforts that have been undertaken to address our progress in ensuring digital accessibility for all.
A key element of our accessibility initiative is our engagement with a third-party accessibility consulting organization, UserWay, to help bring the website into conformance. We use industry-standard accessibility methods and tools to accomplish this, in accordance with the relevant version of Web Content Accessibility Guidelines (WCAG) as set forth by the World Wide Web Consortium (W3C) The Internet's main international standards-setting organization.
Please Contact Us
We are here to assist you and make your experience as smooth and inclusive as possible. If you encounter any digital accessibility issues with our products or services, or need information related to digital accessibility, we want to hear from you! We also appreciate and welcome feedback, and we are always ready to embrace suggestions for enhancing our digital accessibility efforts.
Contact Information:
- RSHCNC
- Email rshcnc2024@gmail.com
We take accessibility seriously and will get back to you shortly.